Refund Policy
At AiduPlay, we strive to provide the best streaming experience possible. This refund policy outlines the terms and conditions for requesting refunds on our platform. Please read this policy carefully before making any purchases.
1Digital Content Policy
Important Notice:
Due to the nature of digital content, all purchases are final and non-refundable once the content has been accessed or downloaded. This includes but is not limited to movies, TV shows, and other digital content.
Exceptions:
- Technical issues preventing content access
- Incorrect content delivery
- Double charging or billing errors
- Service unavailability during the rental period
2Refund Eligibility
Eligible for Refund:
- Purchases made within the last 24 hours (if unwatched)
- Failed or incomplete transactions
- Service outages affecting content availability
- Accidental purchases with immediate notification
Not Eligible:
- Content already watched or downloaded
- Purchases older than 24 hours
- Network or device compatibility issues
- Changes in content availability due to licensing
3Refund Process
How to Request:
- Log in to your AiduPlay account
- Visit the Purchase History section
- Select the transaction in question
- Click "Request Refund"
- Fill out the refund request form
- Submit any required documentation
Processing Time:
Refund requests are typically processed within 3-5 business days. The refund will be issued to the original payment method used for the purchase.
4Additional Information
Important Notes:
- Currency conversion fees are non-refundable
- Promotional credits and discounts are non-refundable
- Refunds may take 5-10 business days to appear on your statement
- Multiple refund requests may require additional verification
For refund-related inquiries, contact our support team at support@aiduplay.com